OUR TERMS AND CONDITIONS
ORDERS
Although we will always try to use the flowers seen in whichever item you choose to order, we do reserve the right to make changes to the content of the items available according to the availability and quality of different flowers and foliages. We will always do our best to meet your requirements.
DELIVERY
You can order online for same day delivery across Hong Kong, Kowloon, New Territories and Lantau Island with the exception of the following areas: Tai O, Tong Fook, Mui Wo, Lamma Island. Delivery to Tuen Mun, Yuen Long, Tin Shui Wai, Park Island, Tung Chung and Discovery Bay will be in the afternoon.
Please note we cannot be held responsible for incorrect addresses. If the recipient is away when we deliver, we will leave the item with the guards or neighbours if possible, or in a secure place such as an shed, porch or outhouse. If necessary they will be returned to the shop for collection at a more convenient time. A delivery notice will always be left through the door or send by message to advise the recipient. Please not once the delivery has been attempted there will be a charge for any subsequent delivery attempts outside of Hong Kong Island.
We will endevour to deliver your flowers within your preffered time but cannot always guarentee.
CANCELLATION
Unfortunately once your order has been placed, it cannot be cancelled. In special circumstances we may be able to organise a credit voucher by email or refund after deduct HK$200 cancellation charge but this is at our discretion.
REFUNDS
Unfortunately once your order has been placed, it cannot be cancelled or request for refund. In special circumstances we may be able to organise a credit note by email or refund after deduct the delivery charge but this is at our discretion.
Although every flower and plant has a different shelf life, if you feel your blooms have faded too soon, even though you have aherred to our care card supplied with your delivery, of course we would like to know and be given the chance to put it right for you. Equally if you feel the item you received is for some reason incorrect please get in touch with us by phone within two hours after delivered.
Due to the nature of perishable items we must impress that you contact us immedaitely so we are given the best chance to put things right for you.
Please note it is very important that you follow our care instruction supplied with your flowers, this will ensure they are healthy and last the extent of their shelf life. Please find some tips below:
- Simply cut the stems on a sharp diagonal & pop the bunch into a fresh vase of water with the added flower food. We recommend that bouquets are placed in a cool spot, away from draughts, radiators & fruit & have their water changed every 1-2 days.
- If you receive a bouquet in an aqua bubble we recommend that the bouquet is taken out of its aqua-pack as soon as possible. Bouquets can survive in the bubble for a couple days, but bacteria will gradually build up & reduce the flowers life span.
- With all aqua-packs, please take care to undo the bubble of water over a sink.
RETURNS
Although every flower and plant has a different shelf life, if you feel your blooms have faded too soon, even though you have aherred to our care card supplied with your delivery, of course we would like to know and be given the chance to put it right for you. Equally if you feel the item you received is for some reason incorrect please get in touch with us by phone within 2 hours after delivery, else we cannot arrange return of flowers.
Please do not dispose of your flowers as we would always like to see what has gone wrong and we may ask you to return them to us at the shop in special circumstances.